An unspecified number of student accounts with Desire2Learn, Los Rios Gmail, and eServices were “accidentally deleted” by the Los Rios district yesterday, according to an email sent to American River College faculty.
The email goes on to say that “students with assignments and quizzes DUE NOW in D2L are not able to complete these until this is fixed” and that “we are working on fixing this but do not have an estimated time of resolution.”
The deletions occurred during “account cleanup” on Tuesday around 10 a.m.
“There was an email sent to every affected student and all the faculty within the Los Rios Community College district about the maintenance process,” said Roger Morris, who works with the district’s help desk.
Morris couldn’t specify what in the maintenance process caused the accounts to be deleted.
The Current will update this story as more information becomes available.